Frequently Asked Questions

How to buy at jandigardiazabal.com?

It is very easy! You just have to add the products you want to your cart, enter your data, address (remember to select very well your e-mail and commune) and finally, select the payment method that suits you best. For purchases in Chile you can pay by Mercado Pago or Paypal and for purchases abroad you can pay with Paypal.

For virtual products it is essential to write your email address correctly because you will receive your products there.

Do you ship to all Chile?

Yes, we ship to all of Chile! We currently work with Alas Express

Do you ship abroad?

At the moment, only our virtual products (patterns and online classes) are shipped outside of Chile. If you have any special request please write us at hola@jandigardiazabal.com

I need a product before the delivery time, what do I do?

After your purchase, please send us an email to hola@jandigardiazabal.com and we will do our best to help you with your request.

I want to make a gift

If you want to make a gift, we recommend you to buy one of our gift cards so that people can choose the patterns, classes or products they want. At the moment we do not have gift wrapping paper to send with the products.

Is it safe to shop at Jandi Gardiazabal?

Absolutely! At jandigardiazabal.com we work with high security standards and all information entered on our site is kept strictly confidential. We only ask that you enter the information necessary for the payment and shipping of your purchase. We do NOT store your credit card or bank account information.

I have the wrong address... can I fix it?

We recommend that you pay close attention when typing it in and check it very carefully before proceeding with the purchase. If the autocomplete betrayed you, write us as soon as possible informing us of the error and your order number, so we can fix it before it is shipped.

I got the wrong email... can I fix it?

We recommend you to be very careful when writing your e-mail and that's why we ask you to write it twice. If the autocomplete betrayed you, write us as soon as possible informing us of the error and your order number, so we can fix it before it is shipped.

What payment methods do you accept?

Debit and credit cards through Mercado Pago and Paypal.

How can I track my orders?

Once your purchase has been approved you will receive an email to see the status of your order and track the shipment.

What happens if I don't receive the pattern I bought?

Once you purchase a pattern you can download it immediately from the website or in the email you will receive automatically. For Paypal purchases, this may take a few minutes.

If after 15 minutes you haven't received your email, please check your spam folder. If it's not there either, please write us at hola@jandigardiazabal.com

What if I have questions on the patterns or kit instructions?

We'll be happy to help you! If you have doubts or there is something you don't understand please write us at hola@jandigardiazabal.com we will answer you as soon as possible so you can continue knitting and your knitting project will be as you expected.

The delivery time for my order has passed and it still hasn't arrived, what should I do?

Write us with total confidence to our email: hola@jandigardiazabal.com indicating your order number. We will check as soon as possible what happened with your purchase and we will contact you back, don't worry.

Can I ask for the products to be sent on a specific date?

If you want your gift card or virtual product to arrive on a specific date (birthday, anniversary, etc) please email us at hola@jandigardiazabal.com and we will do our best to help you with your request.